Tim H. Nguyen e-mail: resume@nguyenware.com web: http://tim.nguyenware.com -- OBJECTIVE To work in a professional environment and apply my ideas and skills to challenging hands-on projects that will further improve my outlook on business and technology. --- EXPERIENCE 2007-Present AT&T Mobility Bothell, WA Lead Web Profile Manager/Analyst * Built, maintained, and tested Premier online sites that supported B2B initiatives within stated SLAs * Proactively managed content and profiles to reduce recurrence of customer effecting outages and escalations * Maintained customer satisfaction by communicating SLAs and other variables affecting deliverables accurately to set customer expectations * Researched and responded to customer inquiries regarding profiles, functionality & general content in a timely manner * Represented the B2B eCommerce organization as SME for Premier and the Resource Centers and trained and assisted new team members on their functionality * Assisted with additional projects & 911 outages as necessary * Recommended development and/or enhancement of existing or future applications to assist the organization with its overall goals and objectives --- 2006-2007 Stripes39, LLC Seattle, WA Technical Director and Web Developer * Developed e-commerce web solution for online sales * Team Lead for project goals: web design rollout and web traffic goals * Created network infrastructure to increase work productivity utilizing Windows Server 2003 * Developed and maintained various websites utilizing xHTML, CSS, SQL, PHP and ASP * Maintained and supported all desktop, server, laptop, and printer hardware --- 2005-2006 BoxWave Corporation Kirkland, WA Web Developer and IT Administrator * Team Lead for implementing portal/news based websites using CMS, PHP, xHTML, CSS and MySQL * Created and supported new intranet infrastructure for all users utilizing Windows Server 2003/SharePoint Services/AD/IIS/TS/VNC * Composed technical news articles and reviews for social websites and blogs for technology enthusiasts * Utilized Norton Ghost and Acronis True Image for disk backup and image drops on client computers * Trained all IT support employees on managing network and client computers --- 2004-2005 Mosaic Sales Solutions Seattle, WA Field Marketing Specialist * Was the sole Windows Mobile marketing representative for Puget Sound region training and promoting brand and devices at large electronic retail stores and wireless retail stores * Maintained long-term relationships with retail store management and sales representatives * Trained and motivated sales representatives as well as store management to promote the Windows Mobile brand and product line. * Responsible for supporting all sales representatives product questions and device issues * Fully knowledgeable in Windows Mobile 5.0 and 6.0 operating systems including specific Pocket PCs and Smartphone devices * Completed sales reports on a daily basis recording sales trends and tracking goals * Met product quotas and exceeded marketing goals for Puget Sound region --- 2002-2003 AT&T Wireless Services Seattle, WA Advanced Network Services Representative * Provided best-in-class technical support to both consumer and enterprise clients * Aided customers in installation and configuration of AWS software as well as streamlining of laptop computers and mobile devices * Methodically, efficiently, and accurately troubleshot wireless data issues across interdependent elements including AWS provided equipment, personal computers and laptops, AWS application gateways and customer application servers * Experienced in Siebel CRM and other proprietary support and customer relation management software * Received several awards for quality and excellent customer service --- 2001-2002 Portland State University Portland, OR Windows 2000/XP Technician * Supported all classroom and library labs throughout campus including, but not limited to, hardware, software troubleshooting, and disk image drops * Created and tested customized Windows disk images for specific classroom needs each term, utilizing RIS (including SysPrep and other OPK tools) and Norton Ghost * Utilized Remedy Trouble Ticket System for all support cases throughout campus. * Knowledgeable in all Windows platforms, Active Directory, Internet Information Server, Terminal Services, basic programming/scripting, web design, Cisco devices, Linux, backup, data recovery, and Storage Area Networks Skills * 10+ years experience (MCP Certified) in all Windows and Mac platforms including Windows 98/Me/2000/XP/2003 and Mac OS 9 and 10.x * 10+ years experience with Microsoft Office programs including Outlook, Excel, Word, PowerPoint, Access, Publisher and Visio * 7+ years experience with Adobe programs including Photoshop, Dreamweaver, and Acrobat Professional * 5+ years experience in xHTML and CSS and JavaScript * 3+ years experience in IIS, LAMP including PHP, MySQL and other database schemas * 2+ years experience with multiple business applications [QuickBooks, Seibel, Remedy and other proprietary company software] * Proven experience in ATG Commerce suite software and AT&T Mobility proprietary business applications and products/practices/procedures * Proven success in web development and design, networking, software/OS implementation, hardware support/analysis * Strong written, verbal, training and public speaking abilities * Excellent problem solving * Works well under pressure * Able to speak and train large audiences * Good communication, organization and time management * Self-motivated while team-oriented * Ability to learn quickly and adapt to a rapidly changing environment * Prompt with meeting deadlines * Works well independently with little supervision required --- EDUCATION 2004-2006 University of Washington Seattle, WA * B.A., Communication - Technology and Society --- REFERENCES Please contact resume@nguyenware.com for references.