Tim H. Nguyen

mobile: 206.422.2220

home: 206.855.6767

e-mail: tim@nguyenware.com

web: http://tim.nguyenware.com

9253 Interlake Ave N #2

Seattle, WA 98103-3397

Objective

To work in a professional environment and apply my ideas and skills to challenging hands-on projects that will further improve my outlook on business and technology.

Experience

2007–Present                                      Kforce/AT&T Mobility                                      Bothell, WA

Web Profile Manager/Analyst

·       Built, maintained, and tested Premier online sites that supported B2B initiatives within stated SLAs

·       Proactively managed content and profiles to reduce recurrence of customer effecting outages and escalations

·       Maintained customer satisfaction by communicating SLAs and other variables affecting deliverables accurately to set customer expectations

·       Researched and responded to customer inquiries regarding profiles, functionality & general content in a timely manner

·       Represented the B2B eCommerce organization as SME for Premier and the Resource Centers and trained and assisted new team members on their functionality

·       Assisted with additional projects & 911 outages as necessary

·       Recommended development and/or enhancement of existing or future applications to assist the organization with its overall goals and objectives

2006–2007                                          Stripes39, LLC                                                Seattle, WA

Technical Director and Web Developer

·       Developed e-commerce web solution for online sales

·       Team Lead for project goals: web design rollout and web traffic goals

·       Created network infrastructure to increase work productivity utilizing Windows Server 2003

·       Developed and maintained various websites utilizing xHTML, CSS, SQL, PHP and ASP

·       Maintained and supported all desktop, server, laptop, and printer hardware

2005–2006                                          BoxWave Corporation                                    Kirkland, WA

Web Developer and IT Administrator

·       Team Lead for implementing portal/news based websites using CMS, PHP, xHTML, CSS and MySQL

·       Created and supported new intranet infrastructure for all users utilizing Windows Server 2003/SharePoint Services/AD/IIS/TS/VNC

·       Composed technical news articles and reviews for social websites and blogs for technology enthusiasts

·       Utilized Norton Ghost and Acronis True Image for disk backup and image drops on client computers

·       Trained all IT support employees on managing network and client computers

2004–2005                                          Mosaic Sales Solutions                                 Seattle, WA

Field Marketing Specialist

·       Was the sole Windows Mobile marketing representative for Puget Sound region training and promoting brand and devices at large electronic retail stores and wireless retail stores

·       Maintained long-term relationships with retail store management and sales representatives

·       Trained and motivated sales representatives as well as store management to promote the Windows Mobile brand and product line.

·       Responsible for supporting all sales representatives product questions and device issues

·       Fully knowledgeable in Windows Mobile 5.0 and 6.0 operating systems including specific Pocket PCs and Smartphone devices

·       Completed sales reports on a daily basis recording sales trends and tracking goals

·       Met product quotas and exceeded marketing goals for Puget Sound region

2002–2003                                          AT&T Wireless Services                                Seattle, WA

Advanced Network Services Representative

·       Provided best-in-class technical support to both consumer and enterprise clients

·       Aided customers in installation and configuration of AWS software as well as streamlining of laptop computers and mobile devices

·       Methodically, efficiently, and accurately troubleshot wireless data issues across interdependent elements including AWS provided equipment, personal computers and laptops, AWS application gateways and customer application servers

·       Experienced in Siebel CRM and other proprietary support and customer relation management software

·       Received several awards for quality and excellent customer service

2001–2002                                          Portland State University                               Portland, OR

Windows 2000/XP Technician

·       Supported all classroom and library labs throughout campus including, but not limited to, hardware, software troubleshooting, and disk image drops

·       Created and tested customized Windows disk images for specific classroom needs each term, utilizing RIS (including SysPrep and other OPK tools) and Norton Ghost

·       Utilized Remedy Trouble Ticket System for all support cases throughout campus.

·       Knowledgeable in all Windows platforms, Active Directory, Internet Information Server, Terminal Services, basic programming/scripting, web design, Cisco devices, Linux, backup, data recovery, and Storage Area Networks

Skills

·       10+ years experience (MCP Certified) in all Windows and Mac platforms including Windows 98/Me/2000/XP/2003 and Mac OS 9 and 10.x

·       10+ years experience with Microsoft Office programs including Outlook, Excel, Word, PowerPoint, Access, Publisher and Visio

·       7+ years experience with Adobe programs including Photoshop, Dreamweaver, and Acrobat Professional

·       5+ years experience in xHTML and CSS and JavaScript

·       3+ years experience in IIS, LAMP including PHP, MySQL and other database schemas

·       2+ years experience with multiple business applications [QuickBooks, Seibel, Remedy and other proprietary company software]

·       Proven experience in ATG Commerce suite software and AT&T Mobility proprietary business applications and products/practices/procedures

·       Proven success in web development and design, networking, software/OS implementation, hardware support/analysis

·       Strong written, verbal, training and public speaking abilities

·       Excellent problem solving

·       Works well under pressure

·       Able to speak and train large audiences

·       Good communication, organization and time management

·       Self-motivated while team-oriented

·       Ability to learn quickly and adapt to a rapidly changing environment

·       Prompt with meeting deadlines

·       Works well independently with little supervision required

Education

2004–2006                                          University of Washington                               Seattle, WA

·       B.A., Communication – Technology and Society

References

Professional

·       Salil Jain - President/CEO, Stripes39, LLC | salil@stripes39.com | 206.919.5041

·       Hun Kim - IT Director, GH Kim Photography | hun@ghkim.com  | 206.295.7000

·       James Hua - Financial Manager, Liberty Capital NW | james@libertycapitalnw.com | 206.595.1696

Personal

·       Barrett Park - Friend | barrettpark@gmail.com | 206.854.4457

·       John Wu - Friend | john_s_wu@hotmail.com | 206.617.8911

·       Pastor Tom Youn - Senior Pastor, Jubilee Evangelical Church | ptom@jecseattle.org | 425.825.8403